🚧 Work in Progress 🚧
Our Learn Centre is being updated to reflect our newly rebuilt bank feeds platform, Data Connections. The guide you're looking at may reflect these changes, or it may still need updating.
If the Bank Feeds page (Accounts > Bank Feeds) is not available on your PocketSmith Account, you will first need to migrate to the Data Connections bank feed platform.
If you've migrated to Data Connections, but you haven't been able to find the solution you're after, please get in touch with us!
Use bank feeds to import your transactions into PocketSmith automatically!
A bank feed connects your bank with PocketSmith and imports your transactions automatically. Bank feeds make it easy to focus on the other areas of PocketSmith that help you manage your finances! When you first start using PocketSmith, you can add a bank feed from your checklist. You can also add a bank feed from your Account Summary page at a later date.
Check out our user guides for a walk-through of the process of setting up your bank feeds, connecting to the right bank, and troubleshooting any issues you might have!
Need some help?
Head straight to our User Guide: Adding a bank feed and establishing your accountsvideocam
How do bank feeds work?
A bank feed connects your bank with PocketSmith and imports your transactions automatically. There are two ways software can access transactions from banks: direct feeds and third-party bank feeds. Direct feeds exist where a bank has a relationship with the software provider, whereas third-party bank feeds are connected via bank feed providers like Yodlee.
We use third-party bank feeds here at PocketSmith. Establishing a direct feed with a bank is a really slow process, so we’re lucky that aggregators developed their own technology to connect to banks and import transactions on behalf of the customer!
There are a lot of bank feeds for my bank - which one do I choose?
Make sure the bank feed you select matches your online banking website. Click on the house icon beside the bank feed to make sure the website is correct! Also, take note of the bank type. For example, if you're looking to add a 'credit card', but the bank feed only has the 'loan' type beside it, this isn't the right bank feed!
I don't see my bank available in the bank feed search results, what should I do?
If your bank doesn’t show up in the search for results, try searching for variations of the bank name (for example, try “CU” instead of “Credit Union”). If you still don’t get the right result, send us a message, and we’ll see if we can get the bank activated in the system for you.
What does the "Auto-categorize where possible" option mean when I'm connecting a bank feed?
This means that your transactions will be automatically categorized into categories chosen by our bank feed provider. If you select this option now, but change your mind once your transactions are imported, don't worry - you can turn this feature off later! Check out our user guide: Automatic categorization of transactions
What does "Include pending transactions" mean when I'm connecting a bank feed?
A pending transaction is a transaction flagged by a bank if it is not yet confirmed or posted, because some of the attributes of that transaction (merchant, date, amount, etc.) may change in the coming days. You can choose whether you'd like to include these transactions in PocketSmith, or wait until transactions are posted before they are imported.
How long does a bank feed take to finish syncing?
The first sync of a bank feed can take some time, especially if there are a lot of accounts or transactions to retrieve. Once the bank feed has started syncing, PocketSmith then processes all the transactions from up to the last 90 days so that they can be categorized and budgeted in your PocketSmith account.
Subsequent bank feed syncing should be faster as there will be less data to process. If you notice that your bank feed sync is taking much longer than expected, please let us know, and we will investigate for you.
Do I need to log in regularly to ensure my bank feed is importing transactions, or can I just set and forget?
If your bank feed requires additional security information, then you will need to log into PocketSmith at least once every 4 weeks to respond to security requirements in order to sync your bank feed and keep your transactions up to date. If you do not sync your bank feed for over 4 weeks this may result in missing transactions.
If your bank feed does not require additional security information, we still recommend logging in at least once every 4 weeks. This allows you to spot any errors affecting your bank feed and ensures your bank feed will regularly update, according to our automatic syncing schedule. Please note that logging in once every 4 weeks is the bare minimum! To stay engaged with your finances and ensure your bank feeds are running smoothly, it's best to log in at least once a fortnight.
How long will it take for the error to be fixed on my bank feed?
If you’ve been in touch about a bank feed error, we’ll usually need to open an investigation with Yodlee. We are not given a timeframe from them as to how long they’ll take to resolve the issue. Many issues can be solved within a few days, however, more complicated issues can take many weeks! Where possible, we will keep you informed with any information about the progress of the investigation.
What if my transactions are incorrect?
If you’re seeing duplicate transactions, transactions with incorrect merchant information, or are missing transactions for whole time periods, please get in touch with us and let us know! These issues might be caused by changes at the bank’s website, so if you have noticed any differences there, it’s useful to know about these.
When investigating these issues, it’s really helpful to know which bank feed account is affected and - where possible - to send us through a screenshot or exported file from your actual online banking so that we can compare the information at your bank with the transactions coming through to PocketSmith.
When will my latest transactions show in PocketSmith?
Our bank feed provider, Yodlee, usually retrieves transactions for PocketSmith to import once or twice every 24 hours. The result of this is that bank feed syncs in PocketSmith might not always retrieve your most recent transactions, especially if those transactions were very recently made. You can learn more here: How bank feeds are updated in PocketSmith.
How long does it take to develop a new bank feed?
Yodlee are not able to provide us with development time frames, and it can take many months for a new bank feed to be supported! However, please get in touch and let us know which bank feed you’d like supported! The more demand we have, the higher the chance of gaining support for that feed.
In the meantime, you are always able to import bank files into your PocketSmith account!
Can I add my partner's bank accounts?
Absolutely! PocketSmith allows you to add more than one set of credentials for the same bank, so you can connect both your and your partner’s accounts even if you use separate logins to access your online banking. Check out: Adding more than one set of credentials to an existing bank feed
If your partner holds bank accounts at a different bank, learn how to add a new bank feed from the Account Summary page here: Adding a bank feed and establishing your accounts
How far back can the bank feed go to import my transactions?
When you first add your bank into PocketSmith, the bank feed attempts to gather the last 90 days of your transaction history. Following this initial import, the bank feed will then only sync the last 28 days of your transaction history with each sync.
My bank feeds have disappeared after my account lapsed, how do I re-connect my accounts?
Once an account has been downgraded, the bank feeds are removed from the PocketSmith account after three weeks. To re-connect your accounts, you'll need to first re-add your old bank feeds from the Account Summary page following the steps outlined here: Adding a bank feed.
When the bank feed has connected successfully, it will begin retrieving all the available accounts at the bank within the Ready to link section. You’ll then need to re-connect the bank feed accounts to your existing (offline) accounts in PocketSmith as detailed here: Connecting your bank account to an existing account.
- Adding a bank feed and establishing your accounts videocam
- Add a new account type to a bank feed (bank, credit cards, loans)
- Add more than one set of credentials to an existing bank feed
- Bank feed transaction history limits
- Multi-factor authentication (MFA) on bank feeds
- Yodlee and the bank feed service
- Unlink a bank feed from an account
- Resolving a broken feed account
- Remove an account type (bank, credit card, loan) from a bank feed
- Reset or Remove a bank feed
- Establishing a replacement credit card account
- Automatic categorization of transactions from the bank feed and how to turn it on or off
- Pending transactions from a bank feed
- Unhide an account from the 'Ready to link' section
- Resolving duplicate accounts in PocketSmith
- Bank feed sync settings
- Change the credentials for my bank feed
- How bank feeds are updated in PocketSmith
- Expectations of our bank feed service
- Troubleshooting bank feed errors
- Troubleshooting bank feed errors - enable.me clients
- Current bank feed issues
- Known bank feed quirks
- Duplicate, missing, or incorrect transactions in bank feed accounts
- Starting your PocketSmith transaction history from a specific date
- Re-importing transactions that have been deleted from an account with a bank feed
- A bank feed is displayed under the wrong bank on the Account Summary
- The categories and edits applied to my transactions have changed
- My bank feed may have been removed
- Re-adding bank feeds and relinking your accounts following account downgrade