Known bank feed quirks

We are aware of the following long-term behaviours on several bank feeds.

If you are still having any difficulties, please contact PocketSmith support for assistance.

In this article

New Zealand banks

Bank of New Zealand BNZ (New Zealand)

Transactions on BNZ bank feeds are set to Pending status for at least four days before being moved into Posted status. We do this to avoid duplicate transactions on these feeds as BNZ often changes transaction details in the first few days after a transaction is made.

Most transactions made on the weekend will not be synced into PocketSmith until the following Tuesday due to restrictions at BNZ.

NetGuard

Users with NetGuard authentication may occasionally notice that the coordinates for the NetGuard prompt do not display. Wait for the authentication request to expire and try to re-sync the bank feed - this is usually temporary.

NetGuard users may also experience an occasional 429 Feed sync error, caused by a NetGuard settings prompt. To resolve this, log in to your BNZ online banking and disable NetGuard in your settings. Save the change and then re-enable NetGuard and save the change again.

Westpac (New Zealand)

Merchant information displayed in PocketSmith is subject to change for a few days after being synced into PocketSmith. We also regularly see that the merchant name is concatenated with additional information about the transaction, for example the date and time of the transaction.

Westpac NZ bank feeds occasionally display false "No accounts found (414)" errors which are often fixed by refreshing the bank feed.

Credential (402) errors are common when first setting up your credentials on Westpac (New Zealand). If you're seeing this, it may be due to using the UserID rather than your Customer Number when entering your credentials:

Westpac (New Zealand) allows customers to alias a Customer Number with their UserID. If you use the UserID in your bank feed credentials, then you may encounter a Credentials (402) error. However, if you use your Customer Number rather than your UserID, you should be able to make a successful connection.

ASB Bank (New Zealand)

ASB Bank NZ does not support Pending transactions for Credit Card account types even when this feature is enabled on the bank feed

Most transactions made on the weekend will not be synced into PocketSmith until the following Tuesday due to restrictions at ASB.

Kiwibank (New Zealand)

Kiwibank users frequently see a 429 error on their bank feeds. This occurs when Kiwibank asks their customers to view new promotions or Terms & Conditions agreements. To resolve these, log in to your Kiwibank online banking and click through to all your account transaction listings and respond to any messages from Kiwibank. Once this is complete, return to PocketSmith and sync your bank feed - the error should clear.

The Kiwibank bank feed does not yet support Investments account types.

Kiwibank occasionally audits their security, which results in warnings or phone calls to their customers about possible third party access to their accounts. Our bank feed provider,  Yodlee has servers in India which run the bank feed technology that retrieves your transactions.

This system has been in place for years, and the alert reflects Kiwibank's recent proactive approach towards informing users about third-party bank feed solutions. Nothing has changed from our end, and we continue to focus on providing our customers with the most secure method of automatically aggregating account information

As an alternative to Bank Feeds, PocketSmith has an easy-to-use file import system which will accept exports from your bank without requiring your online banking credentials. You can learn more about importing bank files in the article: Bank files.

RaboDirect (New Zealand)

The RaboDirect NZ bank feed is currently still in beta stage development and will not make a connection.

ANZ (New Zealand)

Most transactions made on the weekend will not be synced into PocketSmith until the following Tuesday due to restrictions at ANZ.

SBS Bank (New Zealand)

SBS Bank is not currently supported by Yodlee due to technical restrictions at SBS Bank.


Australian banks

Acorns (Australia)

The Acorns (Australia) feed will return a 414 no accounts found error if there are no statements available for the account. This is due to how the feed gathers the information, and we've see that new Acorns (Australia) feeds for new accounts will fail until the first statement is available. We've let Yodlee know about this odd behaviour for their team to investigate.

NBA (Australia)

The NAB (Australia) online banking occasionally generates duplicate transactions. NAB are aware of the issue and are working to resolve it. Please contact support if you need any help removing unexpected duplciates from your NAB accounts.

Commonwealth Bank CBA (Australia)

Transactions on CBA bank feeds are set to Pending status for at least three days before being moved into Posted status. We do this to avoid duplicate transactions on these feeds as CBA often changes transaction details in the first few days after a transaction is made.

We recommend having pending transactions turned on for CBA bank feeds.

BankWest (Australia)

BankWest feeds can sometimes import duplicate transactions due to an issue with the BankWest website. If you notice duplicate transactions on your Bankwest feeds, please contact PocketSmith support with either a screenshot or an exported transaction listing showing the correct transactions.

Coles MasterCard (Australia)

Coles MasterCard feeds can sometimes import duplicate transactions due to an issue with the Coles MasterCard website transactions display. Yodlee are aware of this issue but are not able to resolve it. If you notice duplicate transactions for Coles MasterCard bank feeds, you will need to remove the duplicated transactions manually in PocketSmith.


USA banks

Capital One 360 (US)

You may need to enable third party access before you will be able to receive your transactions from the bank feed. To enable third party access, follow the steps below:

  1. Sign in to capitalone360.com with your Customer Number/Saver ID (Username) and PIN.
  2. Select the My Info tab.
  3. Go to Preferences and choose the Access Code section.
  4. Click on the Create Access Code button. An Access Code will be generated which you can use as your password along with your Customer Number/Saver ID (Username) as your username to sign in to the tool.

Once you have enabled third party access, return to PocketSmith and sync your Capital One 360 bank feed.

Additional instructions are available directly from Capital One 360.

Chase (US)

Yodlee are not able to provide pending transactions for Chase Bank due to restrictions at the bank.

This causes an issue with historical balances because the balance that is shown in PocketSmith will take into account the transactions which are pending - and not shown in PocketSmith.

As a workaround, you can change the balance settings to use a Calculated Closing Balance as described in this article: The balance options for an account. This will then base the current balance of the currently-imported transactions and not take into account the pending transactions that have not yet been imported.

Chase bank feeds are subject to stricter security restrictions than other bank feeds. For this reason, PocketSmith limits the number of possible attempts to enter credentials on the Chase bank feed to three attempts per week. After reaching this limit, you will be blocked from trying to enter your Chase credentials and will need to contact PocketSmith support to have this block removed.

Bank of America (US)

Yodlee are not able to provide pending transactions for Bank of America (BOA) due to restrictions at the bank.

This causes an issue with historical balances because the balance that is shown in PocketSmith will take into account the transactions which are pending - and not shown in PocketSmith.

As a workaround, you can change the balance settings to use a Calculated Closing Balance as described in this article: The balance options for an account. This will then base the current balance of the currently-imported transactions and not take into account the pending transactions that have not yet been imported.

American Express

Yodlee are not able to provide pending transactions for American Express (amex) due to restrictions at the bank.

This causes an issue with historical balances because the balance that is shown in PocketSmith will take into account the transactions which are pending - and not shown in PocketSmith.

As a workaround, you can change the balance settings to use a Calculated Closing Balance as described in this article:  The balance options for an account. This will then base the current balance of the currently-imported transactions and not take into account the pending transactions that have not yet been imported.

Keybank (US)

You may need to enable third party access before you will be able to receive your transactions from the Keybank bank feed. To enable third party access, follow the steps below:

  1. Login to the bank site
  2. Click on Self-Service
  3. Click on Security Center
  4. Click on Third Party Access tab
  5. Click where it says Authorize Access

Once you have enabled third party access, return to PocketSmith and sync your Keybank bank feed.


UK banks

Nationwide (UK)

When you created your Nationwide online account, you will have entered up to three types of memorable information. When setting up the Nationwide bank feed in PocketSmith, you will only need to enter one of these answers.

Santander (UK)

New Santander (UK) bank feeds can fail to connect with a 429 error. This problem can be resolved by selecting the paper or paperless statement option in the Santander (UK) website preferences. Once the statement option is set the bank feed will successfully sync.


Other banks

PayPal

If you are not able to find PayPal when searching to add this bank feed connection, click the Show results from other countries link.

This will then show the results for PayPal in the United States. Selecting the US PayPal bank feed will also work with PayPal accounts outside the US.

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