Warnings when connecting to Westpac via Akahu

When connecting to Westpac via Akahu, Westpac will immediately send you a very alarming - and inaccurate - text message. This is nothing to worry about; neither your password nor your pin have been changed. None of your details have been compromised.

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Unfortunately, Westpac has extremely poor messaging in the form of a text message sent to you when you connect your accounts via Akahu. The same type of message is sent to you when you use a new Westpac mobile banking app for the first time.

This happens because Akahu uses the same systems as your Westpac mobile banking app.

This text message reads:

*WESTPAC ALERT*
Your Online Banking passwd or PIN changed at 17:25 08/10/2020.  
If you did not make this change call us immediately on 0800 400 600.
	

Despite the wording of this message, there is no cause for concern if you receive this message within minutes of connecting Westpac to PocketSmith via Akahu. The message is inaccurate as neither your password nor your PIN have been changed during the setup process, and none of your details have been compromised.