My bank feed may have been removed

🚧 Work in Progress 🚧

Our Learn Centre is being updated to reflect our newly rebuilt bank feeds platform, Data Connections. The guide you're looking at may reflect these changes, or it may still need updating.

If the Bank Feeds page (Accounts > Bank Feeds) is not available on your PocketSmith Account, you will first need to migrate to the Data Connections bank feed platform.

If you've migrated to Data Connections, but you haven't been able to find the solution you're after, please get in touch with us!

If you have received a message from PocketSmith saying that your bank feed may have been removed, there are a couple of possibilities to explain this!

In this user guide

Reasons bank feeds may be removed

  1. The bank feed has been moved to a feed with a different name by our data provider. This could be due to changes at your bank, such as a rebranding or redevelopment of the website.
  2. The bank feed has been removed by our data provider due to technical or other difficulties with maintaining support. This can happen if a bank changes their security settings or if there are technical challenges that cannot be accommodated by our provider.

What to do if I receive this message

The bank feed has moved

If the bank feed has been moved to a new feed with a different name by our data provider,  add the new bank feed suggested in the message you received. When the new bank feed is syncing successfully, you can remove the old bank feed.

The bank feed has been removed

If you try to add a new bank feed and you are unable to find an alternative feed, you can always switch to importing bank files as the bank feed may no longer be available.
Feel free to contact the support team in this case, as we might be able to find out more details on why your bank is no longer supported by our provider!

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