My bank feed may have been removed
If you have received a message from PocketSmith saying that your bank feed may have been removed, there are a couple of possibilities to explain this!
In this user guide
Reasons bank feeds may be removed
- The bank feed has been moved to a feed with a different name by our data provider. This could be due to changes at your bank, such as a rebranding or redevelopment of the website.
- The bank feed has been removed by our data provider due to technical or other difficulties with maintaining support. This can happen if a bank changes their security settings or if there are technical challenges that cannot be accommodated by our provider.
What to do if I receive this message
The bank feed has moved
If the bank feed has been moved to a new feed with a different name by our data provider, add the new bank feed suggested in the message you received. When the new bank feed is syncing successfully, you can remove the old bank feed.