Bank feeds with persistent issues

Due to the nature of using bank feeds rather than direct feeds to sync your transactions into PocketSmith, some bank feeds have persistent issues that are unable to be resolved in the foreseeable future.
We are aware of the following long-term behaviors on several bank feeds.
Note

If you are still having any difficulties, please check our user guide: Current bank feed issues or contact PocketSmith support for assistance.


Affected bank feeds

New Zealand banks

Bank of New Zealand BNZ (New Zealand)

Transactions on BNZ bank feeds are set to Pending status for at least four days before being moved into Posted status. We do this to avoid duplicate transactions on these feeds as BNZ often changes transaction details in the first few days after a transaction is made.

Most transactions made on the weekend will not be synced into PocketSmith until the following Tuesday due to restrictions at BNZ.

NetGuard

Users with NetGuard authentication may occasionally notice that the coordinates for the NetGuard prompt do not display. Wait for the authentication request to expire and try to re-sync the bank feed - this is usually temporary.

NetGuard users may also experience an occasional 429 Feed sync error, caused by a NetGuard settings prompt. To resolve this, log in to your BNZ online banking and disable NetGuard in your settings. Save the change and then re-enable NetGuard and save the change again.

Westpac (New Zealand)

Merchant information displayed in PocketSmith is subject to change for a few days after being synced into PocketSmith. We also regularly see that the merchant name is concatenated with additional information about the transaction, for example the date and time of the transaction.

Westpac NZ bank feeds occasionally display false "No accounts found (414)" errors which are often fixed by refreshing the bank feed.

Credential (402) errors are common when first setting up your credentials on Westpac (New Zealand). If you're seeing this, it may be due to using the UserID rather than your Customer Number when entering your credentials:

Westpac (New Zealand) allows customers to alias a Customer Number with their UserID. If you use the UserID in your bank feed credentials, then you may encounter a Credentials (402) error. However, if you use your Customer Number rather than your UserID, you should be able to make a successful connection.

ASB Bank (New Zealand)

ASB Bank NZ does not support Pending transactions for Credit Card account types even when this feature is enabled on the bank feed.

Most transactions made on the weekend will not be synced into PocketSmith until the following Tuesday due to restrictions at ASB.

Kiwibank (New Zealand)

Kiwibank users frequently see a 429 error on their bank feeds. This occurs when Kiwibank asks their customers to view new promotions or Terms & Conditions agreements. To resolve these, log in to your Kiwibank online banking and click through to all your account transaction listings and respond to any messages from Kiwibank. Once this is complete, return to PocketSmith and sync your bank feed - the error should clear.

The Kiwibank bank feed does not yet support Investments account types.

Kiwibank occasionally audits their security, which results in warnings or phone calls to their customers about possible third party access to their accounts. Our bank feed provider, Yodlee has servers in India which run the bank feed technology that retrieves your transactions.

This system has been in place for years, and the alert reflects Kiwibank's recent proactive approach towards informing users about third-party bank feed solutions. Nothing has changed from our end, and we continue to focus on providing our customers with the most secure method of automatically aggregating account information

As an alternative to Bank Feeds, PocketSmith has an easy-to-use file import system which will accept exports from your bank without requiring your online banking credentials. You can learn more about importing bank files here: Bank files.

RaboDirect (New Zealand)

The RaboDirect NZ bank feed is currently still in beta stage development and will not make a connection.

ANZ (New Zealand)

Most transactions made on the weekend will not be synced into PocketSmith until the following Tuesday due to restrictions at ANZ.

NZHL - New Zealand Home Loans (New Zealand)

Due to limitations on the NZHL bank feed, we are unable to provide the Available Balance of NZHL accounts in PocketSmith. The current balance options for NZHL accounts are:

  • Principal Balance: the amount left owing on the floating component of the loan
  • Original Loan Amount: the total loan amount

We are working with our bank feed provider, Yodlee, to have the Available Balance as an option for NZHL accounts, but in the meantime the best way to see the correct balance within PocketSmith is to use a 'Calculated closing balance'. This allows you to set a balance at a specific date; subsequent balances are calculated from this balance as transactions are imported.

Find out more about changing your balances here: Balance options.


Australian banks

Acorns (Australia)

The Acorns (Australia) feed will return a 414 no accounts found error if there are no statements available for the account. This is due to how the feed gathers the information, and we've see that new Acorns (Australia) feeds for new accounts will fail until the first statement is available. We've let Yodlee know about this odd behaviour for their team to investigate.

NAB (Australia)

The NAB (Australia) online banking occasionally generates duplicate transactions. NAB are aware of the issue and are working to resolve it. Please contact support if you need any help removing unexpected duplciates from your NAB accounts.

Commonwealth Bank CBA (Australia)

Transactions on CBA bank feeds are set to Pending status for at least three days before being moved into Posted status. Yodlee do this to avoid duplicate transactions on these feeds as CBA often changes transaction details in the first few days after a transaction is made.

We recommend having pending transactions turned on for CBA bank feeds.

BankWest (Australia)

BankWest feeds can sometimes import duplicate transactions due to an issue with the BankWest website. If you notice duplicate transactions on your Bankwest feeds, please contact PocketSmith support with either a screenshot or an exported transaction listing showing the correct transactions.

Coles MasterCard (Australia)

Coles MasterCard feeds can sometimes import duplicate transactions due to an issue with the Coles MasterCard website transactions display. Yodlee are aware of this issue but are not able to resolve it. If you notice duplicate transactions for Coles MasterCard bank feeds, you will need to remove the duplicated transactions manually in PocketSmith.

Police Bank (Australia)

The Police Bank website occasionally displays a CAPTCHA image ( Wikipedia) for security purposes. Since the CAPTCHA is only intermittently displayed, the bank feed is not able to handle this situation which means that if there is a CAPTCHA displayed when the bank feed attempts to connect then the connection will fail. Alternately, if there is no CAPTCHA displayed when the bank feed attempts to connect then the connection will succeed.

We are currently bound by the limitations of the bank feed in this instance. What this means is that Police Bank users will likely continue to have random Connection errors (403) on this bank feed for the foreseeable future. In the meantime, triggering a sync of the feed will - in most cases - resolve the error.

Citibank (Australia)

Citibank (Australia) feeds can sometimes import duplicate transactions due to an issue with the Citibank (Australia) website transactions display. Yodlee are aware of this issue but are not able to resolve it. If you notice duplicate transactions for Citibank (Australia) bank feeds, you will need to remove the duplicated transactions manually in PocketSmith.

ANZ (Australia)

Yodlee are not able to provide pending transactions for ANZ (Australia) on Credit Card type accounts due to restrictions at the bank.

Westpac (Australia)

Transactions on Westpac Australis bank feeds are set to Pending status for up to five days before being moved into Posted status. This is to avoid duplicate transactions on these feeds as the bank often changes transaction details in the first few days after a transaction is made.


USA banks

Wells Fargo (US)

Some Wells Fargo accounts require a mobile phone number entered to receive a code by SMS. Wells Fargo will only accept US mobile phone numbers to receive this message. If you do not have a US mobile phone that can be used to receive this code, you'll need to switch to using bank files to import any accounts at this bank until Wells Fargo are able to support non-US phone numbers.

Capital One 360 (US)

You may need to enable third party access before you will be able to receive your transactions from the bank feed. To enable third party access, follow the steps below:

  1. Sign in to capitalone360.com with your Customer Number/Saver ID (Username) and PIN.
  2. Select the My Info tab.
  3. Go to Preferences and choose the Access Code section.
  4. Click on the Create Access Code button. An Access Code will be generated which you can use as your password along with your Customer Number/Saver ID (Username) as your username to sign in to the tool.

Once you have enabled third party access, return to PocketSmith and sync your Capital One 360 bank feed.

Additional instructions are available directly from Capital One 360.

Capital One (includes Capital One 360) does not support Pending transactions for any account types even when this feature is enabled on the bank feed.

Chase (US)

Yodlee are not able to provide pending transactions for Chase Bank due to restrictions at the bank.

This causes an issue with historical balances because the balance that is shown in PocketSmith will take into account the transactions which are pending - and not shown in PocketSmith.

As a workaround, you can change the balance settings to use a Calculated Closing Balance as described in this user guide: The balance options for an account. This will then base the current balance of the currently-imported transactions and not take into account the pending transactions that have not yet been imported.

Chase bank feeds are subject to stricter security restrictions than other bank feeds. For this reason, PocketSmith limits the number of possible attempts to enter credentials on the Chase bank feed to three attempts per week. After reaching this limit, you will be blocked from trying to enter your Chase credentials and will need to contact PocketSmith support to have this block removed.

Bank of America (US)

Yodlee are not able to provide pending transactions for Bank of America (BOA) due to restrictions at the bank.

This causes an issue with historical balances because the balance that is shown in PocketSmith will take into account the transactions which are pending - and not shown in PocketSmith.

As a workaround, you can change the balance settings to use a Calculated Closing Balance as described in this user guide: The balance options for an account. This will then base the current balance of the currently-imported transactions and not take into account the pending transactions that have not yet been imported.

American Express

Yodlee are not able to provide pending transactions for American Express (amex) due to restrictions at the bank.

This causes an issue with historical balances because the balance that is shown in PocketSmith will take into account the transactions which are pending - and not shown in PocketSmith.

As a workaround, you can change the balance settings to use a Calculated Closing Balance as described in this user guide: The balance options for an account. This will then base the current balance of the currently-imported transactions and not take into account the pending transactions that have not yet been imported.

Keybank (US)

You may need to enable third party access before you will be able to receive your transactions from the Keybank bank feed. To enable third party access, follow the steps below:

  1. Login to the bank site
  2. Click on Self-Service
  3. Click on Security Center
  4. Click on Third Party Access tab
  5. Click where it says Authorize Access

Once you have enabled third party access, return to PocketSmith and sync your Keybank bank feed.


UK banks

Nationwide Building Society (UK)

Security questions

When you created your Nationwide Building Society (UK) online account, you will have entered up to three types of memorable information. When setting up the Nationwide bank feed in PocketSmith, you will only need to enter one of these answers.

Transactions: duplicates and incorrect dates

Due to a display issue Nationwide Building Society (UK) transactions may be duplicated over two dates in PocketSmith. You may also see transactions with an incorrect date of one day before your internet banking. Yodlee are aware of the issue and are working with Nationwide to resolve it. As a work around, Yodlee are keeping transactions in Pending status for at least three days after they are posted in Nationwide.

We recommend Nationwide customers to disable Pending transactions until the issue is resolved.

Any updates on this issue will be posted here.

Santander (UK)

New Santander (UK) bank feeds can fail to connect with a 429 error. This problem can be resolved by selecting the paper or paperless statement option in the Santander (UK) website preferences. Once the statement option is set the bank feed will successfully sync.


Other banks

DBS (Singapore)

If you have multiple currency wallets within your DBS accounts, Yodlee will only show the primary currency which is the Singapore Dollar.
Yodlee are currently unable to support multiple currencies with an account but may be able to do so in the future.

PayPal

If you are not able to find PayPal when searching to add this bank feed connection, click the Show results from other countries link.

This will then show the results for PayPal in the United States. Selecting the US PayPal bank feed will also work with PayPal accounts outside the US.

PayPal feeds will produce duplicate transactions if both the PayPal Credit and PayPal Balance feeds are connected. Transactions on a Paypal Credit Card accounts also appear on the PayPal Balance accounts.

This is due to the how data is presented on the feed. Unfortunately the Yodlee isn't able to prevent these extra transactions from syncing at the moment.

MFA triggered after initial login

Yodlee have noticed that some sites have extra security which triggers MFA to be entered after the initial login. This is usually triggered when viewing the transaction page.
They are currently unable to support MFA being entered after the initial login so sites that have this may not be fully functional.
Sites that we know have this issue are:
UOB (Singapore) - only balances sync, no transactions

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