Current bank feed issues

On occasion, a data connection can encounter an error that affects many users with that connection - this is different from an error specific to just one user. 
Our data partner, Yodlee, keeps us up to date with these known bank feed issues, and we'll keep you posted on this page. You can also learn more about Yodlee, bank feeds, and what to expect here: Expectations of our bank feed service

Note

If your bank feed is showing an error but doesn't fall under one of the following banks, check out our user guides: Troubleshooting bank feeds and Bank feeds with persistent issues. If you are still having any difficulties, please contact our support team for assistance!


Known issues are affecting the following bank feeds

Investigations in progress

NAB Internet (Australia)

Connection Error

July 27, 2021

Yodlee have reported connection errors for the NAB Internet (Australia) bank feed. They are working to resolve the issue, and have offered a tentative resolution ETA of Saturday 31 July.

We will be in touch with any further updates, thank you for your patience.

UniSuper (Australia)

MFA Prompt Incomplete

July 26, 2021

We have been receiving reports from our users letting us know that the MFA prompts for UniSuper are incomplete.

For the question, "Do you want the 2FA code to be sent via SMS or email?" the options are showing as 1 or 2 rather than SMS or Email.

When users enter 1 or 2, they are finding the code is not being sent.

We are working with Yodlee now to solve this issue, but for now, we don't have any ETAs available.

Afterpay (Australia)

Connection Error

July 26, 2021

Yodlee have reported connection errors for the Afterpay (Australia) bank feed. They are working to resolve the issue, and have offered a tentative resolution ETA of the end of Friday 30 July.

We will be in touch with any further updates, thank you for your patience.

ANZ (Australia)

403 Connection Error

UPDATE: July 26, 2021

Yodlee have made some adjustments to address the issue and they have offered a new tentative resolution ETA of Tuesday 27 July as they monitor the feed.

Please continue to attempt syncs for this feed in the meantime as the technical logs from these syncs will help the monitoring process for any persisting issues.

July 22, 2021

Yodlee have reported '403' connection errors for the ANZ (Australia) bank feed. They are working to resolve the issue, and have estimated that it will be fixed after the weekend, on Monday 26 July.

We will be in touch with any further updates, thank you for your patience.

ASB Bank (New Zealand)

427 Connection Error

UPDATE: July 14, 2021

We're pleased to report a rapid decline in errors for the ASB Bank bank feed today. If you still see a connection error after your next sync, please check your ASB online banking for any notifications that need to be cleared, as there have been a few reports of new online banking notifications this morning.

After clearing any messages, the bank feed should sync successfully again.

Despite these promising signs, we have not yet received confirmation of a resolution from Yodlee. We will deliver another update after we have received confirmation.

UPDATE: July 13, 2021

Yodlee are continuing to address the ASB Bank (New Zealand) bank feed issue and they have offered an updated resolution ETA of Thursday July 15.

We will continue to keep a close eye on any progress and post any further updates as the situation develops.

UPDATE: July 12, 2021

Unfortunately the ASB Connection error may not be resolved by the estimated resolution time of the end of today.

We apologise for the inconvenience and we will continue to post updates with any news.

UPDATE: July 12, 2021

Yodlee have identified changes on ASB's online banking site as the cause of the bank feed connection issue. They are continuing to urgently work to resolve the issue, and have estimated that the bank feed is expected to sync successfully again by the end of today.

We will continue to post updates until a resolution is reached.

July 12, 2021

We are urgently investigating the connection errors occurring for ASB Bank bank feeds, along with our bank feed provider, Yodlee. We will be in touch as soon as we have any further news.

Thank you for your patience.

Tangerine (Canada)

412 Connection Error

UPDATE: July 22, 2021

Yodlee have confirmed that this issue has been resolved. Please get in touch if you continue to encounter any issues with syncing your Tangerine bank feed.

UPDATE: July 21, 2021

We have received an updated resolution ETA from Yodlee, for July 23.

Thank you for your patience as we continue working to fix this connection error.

UPDATE: July 14, 2021

Yodlee are continuing to work toward a resolution, and have offered a new resolution ETA of July 15.

We will continue to post any updates as the situation develops.

UPDATE: July 8, 2021

Thank you for testing the last update Yodlee released on July 1st. They have let us know they have made more changes and have released them today.

Please let us know how you get on on your next couple of sync attempts.

June 30, 2021

Yodlee has informed us that connection errors are occurring on the Tangerine (Canada) bank feed, preventing successful syncs for most users with this feed. 

The tentative ETA for a resolution is currently July 1.

Please check back here for any updates if syncs continue to fail for you after July 1.

Recently resolved issues

SBS Bank (New Zealand)

403 Connection Error

UPDATE: July 13, 2021

We've received several reported that this error is now resolved.

If you are continuing to see errors occurring, please try a sync, and get in touch should the error continue to occur. We'll be happy to investigate accordingly.

UPDATE: July 8, 2021

Yodlee have been investigating and have been releasing updates. We have also been receiving updates from users who have been able to sync their feeds since these changes.

Please try to sync your feed and let us know if you continue to see errors.

June 29, 2021

We are investigating the connection errors that have been reported by several users of the SBS Bank (New Zealand) bank feed. We hope to have further news from our bank feed provider, Yodlee, shortly.

Please check back for any updates if you see this error when syncing this feed.

Adelaide Bank (Australia)

403 Connection Error

UPDATE: July 13, 2021

We have seen a sharp decline in error rates for Adelaide Bank feeds, following the resolution ETA from Yodlee.

This widespread error is now considered resolved. Please let us know if you continue to see any issues.

UPDATE: July 8, 2021

Yodlee have now resolved this as a widespread issue, however, we are still seeing some users report they are still seeing errors.

We will continue to look into things and please let us know if you are one of those people who is still experiencing issues.

UPDATE: June 29, 2021

Yodlee has again updated the ETA to resolve the Adelaide Bank (Australia) bank feed error. The current tentative ETA is July 1, 2021.

We'll be in touch with any updates.

UPDATE: June 28, 2021

Yodlee has let us know that they now have a tentative ETA of June 29th for some changes they are working on.

Please try to sync your feed after the 29th and let us know if you still see an error.

We will update you if this ETA changes.

June 25, 2021

We have received an update from Yodlee informing us that the Adelaide Bank (Australia) site will be unavailable due to a technical issue. The tentative ETA for a resolution is currently June 25, so please try to sync your feed today.

Yodlee will monitor the situation as it progresses. We will let you know once Yodlee has any updates.


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