Current bank feed issues
On occasion, a bank feed can encounter an error that affects a large number of users with that bank feed - this is different to a bank feed error specific to just one user. Our bank feed provider, Yodlee, keeps us up to date with these known bank feed issues and we'll keep you posted on this page. You can also learn more about Yodlee, bank feeds and what to expect here: Expectations of our bank feed service
There are known issues affecting the following bank feeds
ANZ (New Zealand)
Bank feeds failing with a 403 connect error, and duplicate transactions appearing in the feed
Update 22nd of November 2017
We are seeing that the Credit Card feed seems to be the source of the duplicate transactions. With transactions from mid October onwards being doubled.
We've asked Yodlee to investigate and will update you as soon as we have news.
20th of November 2017
We had users report that the ANZ (New Zealand) website was updated over the weekend and we are now seeing the ANZ (New Zealand) feeds fail with a 403 error. When users are logging in to the ANZ website there is a message saying "Some account information is unavailable, please try again later', which will be contributing to the trouble here.
We are also seeing reports of duplicate transactions appearing in users accounts if syncs are successful.
We've asked Yodlee to investigate and we'll update you once we have more information.
Westpac (New Zealand)
Bank feeds failing with a 401 error
Update 22nd of November 2017
Westpac (New Zealand) bank feeds are starting to sync. We are seeing the 401 clear, but are seeing some 414 no account found errors appear. We are also seeing some 403 errors appear as well.
We've updated Yodlee and will update you once we have news.
Update 20th of November 2017
We continue to see 401 errors occurring for our Westpac (New Zealand) feed users. We've requested an update from Yodlee and will update you as soon as they respond.
Update 16th of November 2017
Yodlee have updated us on the issue affecting Westpac (New Zealand). They are still trying to make changes to the connection with Westpac relating to new security measures that have been updated. They are unable to offer us a timeframe on having this issue resolved, but assure us they are working with Westpac to solve the issue.
You can switch to importing bank files into your PocketSmith account while Yodlee continue to investigate.
First, you will need to unlink any accounts associated with the bank feed:
1. Head to Accounts > Account Summary
2. Select the bank which is affected under Banks from the left side panel
3. Navigate to each of the accounts you’ll be unlinking
4. Click MANAGE ACCOUNT > Unlink feed account
Unlinking the bank feed helps to prevent duplicates transactions being created when the feed comes back online. Once the connection is restored you can reconnect the feeds to their accounts.
Update 8th of November 2017
We are still seeing issues affecting the Westpac (New Zealand) bank feed. This may result in the following connection errors: 401, 412 or 413.
Our bank feed provider, Yodlee, is investigating and we hope to have the issues resolved soon. In the meantime, triggering a refresh of the bank feed may clear the error: Trigger a sync of a bank feed.
We will continue to post here as we receive progress updates. Please get in touch with support if you are unable to sync your feed successfully.
1st of November 2017
Westpac (New Zealand) website is back online after this morning's technical outage and feeds are attempting to sync. We are still noticing some 401 errors occurring and have Yodlee investigating.
1st November 2017
The Westpac (New Zealand) website is currently reporting technical difficulties. These issues are causing bank feeds to fail with 412 and 401 errors. We've informed Yodlee so they can monitor the bank feeds and we'll update this status once we have news.
Update 25th October 2017
We are starting to see more successful connections after the Westpac (New Zealand) feeds sync. However, we are still seeing the 401 error occur, and syncs are slower than usual.
Please try a sync on your Westpac (New Zealand) feeds to clear any errors. Our Learn Center shows you how at: Trigger a sync of a bank feed
Update 20th October 2017
We are seeing some users now make a successful connection to the Westpac (New Zealand) feeds. However intermittent errors are still occurring for many users. Yodlee has advised us that they hope to have this issue resolved soon.
We'll update you again once we have news.
13th October 2017
Westpac (New Zealand) feeds are currently failing to connect with a 401 error. We've asked Yodlee to investigate and we'll update you once we have more information.
Bendigo Bank (Australia)
Bank feeds failing to sync with a 403 error / Loan feeds failing to gather correct balance options
New issue 3rd November 2017
Bendigo Bank (Australia) users are reporting that the amount owing is not displaying as an balance option on the loan feed.
Yodlee is investigating and we'll update you once we have more information.
27th October 2017
Yodlee are reporting that the error has now been resolved and we are seeing users successfully sync.
Please contact support if you are still seeing any issues with this bank feed.
12th October 2017
Bendigo Bank (Australia) feeds are currently failing to connect with a 403 error. We've asked Yodlee to investigate and we'll update you once we have more information.
Bank feeds failing to connect with a 403 error
We've had several users report a connection issue with the Tangerine (Canada) bank feed. We've asked Yodlee to investigate and we'll update you once we have more information.
Technical issues causing credential error (402) or connection error (412)
Yodlee has reported that they are experiencing connection issues with Chase. We are seeing these appear in PocketSmith as credential errors (402) or connection errors (412). Yodlee is investigating and we'll update you once we have more information.
False credential error (402)
Update on 11 October 2017
Yodlee have informed us that a change in the login form within the Paypal website is causing the 402 errors. They have made some changes but we are still seeing a number of 402 error. We will continue the investigation and will update accordingly.
Reported to Yodlee 1 October 2017
We have had users report an issue with Paypal bank feeds. Most users see a recurring 402 or credential error which requires an update of credentials. Sometimes this results in a successful refresh but the error occurs again at a later date.
We have asked Yodlee to investigate, and we'll update you as soon as we have more information.
NAB (Australia) has advised customers that duplicate transactions are appearing on their online banking. These duplicates will be imported into PocketSmith.
To help remove the duplicate transactions from your account we have a tool in PocketSmith to easily find most duplicates. You can find this on the Accounts > Transactions page. Under the Tools icon in the toolbar, select Find duplicates; this will bring up a list of the identified duplicates. You can select the one of the duplicate transactions and then …More from the toolbar.
In the popup, change the dropdown to Delete and then Apply actions to remove the duplicate transactions.
If you need any help removing any duplicates please contact support.
Capital One 360
Bank feed support change
To add the new feed, head to the Accounts > Account Summary page and add the new bank feed and then if needed remove the old Capital One 360 feed.
RaboDirect (New Zealand)
Bank feeds currently in development
Currently, the bank feed for RaboDirect (New Zealand) is in development with Yodlee. This means users will not be able to establish a successful connection to RaboDirect (New Zealand).
To help us show how popular this bank feed would be with Yodlee, please contact support and we'll add another vote to support the development of this bank feed.
SBS (New Zealand)
Support for Bank Feeds suspended
Unfortunately, Yodlee is unable to restore support for the SBS (New Zealand) Bank Feeds at this time. Yodlee are continuing their investigations and we'll update this status when progress is reported.
Our apologies for this situation with the SBS Bank Feeds.
BNZ (New Zealand)
Transactions being set to 'pending' for four days
Yodlee are now setting all new BNZ transactions as 'pending' for four days. They have done this because of changes detected in transaction details during this period, which were causing duplicate transactions. Having the transactions set as pending allows Yodlee to verify them, and prevent duplicates being synced into users accounts.
Yodlee are currently not supporting pending transactions on BNZ Credit Card Bank Feeds. Yodlee's engineers are investigating this issue.
We are sorry for any inconvenience caused by this change to your Bank Feed.
Bank feeds failing with a 412 error
Update 20th November 2017
Yodlee are reporting that the error has been resolved and the Barclaycard (UK) credit card should be back online now.
24th October 2017
We've had several users report that the Barclaycard (UK) credit card feed is failing to connect with a 412 error. We've asked Yodlee to investigate and we'll update you once we have news.