Current bank feed issues

On occasion, a bank feed can encounter an error that affects a large number of users with that bank feed - this is different to a bank feed error specific to just one user. Our bank feed provider, Yodlee, keeps us up to date with these known bank feed issues and we'll keep you posted on this page. You can also learn more about Yodlee, bank feeds and what to expect here: Expectations of our bank feed service

Note

If your bank feed is showing an error but doesn't fall under one of the following banks, check out our user guides: Troubleshooting bank feeds and Bank feeds with persistent issues. If you are still having any difficulties, please contact our support team for assistance!


There are known issues affecting the following bank feeds

Investigations in progress

Empower Retirement Plan - Participant

Bank Feed Errors

June 22, 2020

We have been observing that our users are seeing 431 and other errors when trying to sync this feed.

After some investigation, Yodlee have found that Empower Retirement are imposing a short window of time where users are able to add or sync their Empower feeds.

Yodlee say: We have received a request from Empower to sync the users feeds between 1 am PST to 5 am PST. Since the reported user sync was outside this refresh window, the account failed to update. Kindly ask the user to update the account at the application between 1 am PST and 5 am PST and verify.

Yodlee are trying to work with Empower to get this time window to be wider but for now, the best way to get a successful sync is to try sync your Empower feed between 1 am PST and 5 am PST.

We are sorry for this inconvenience, we'll let you know if we hear of any progress.

Santander Bank

412 Errors

UPDATE: July 6, 2020

Thank you for trying to sync your Santander feed after the June 30th.

Yodlee are taking the information they gained from those sync attempts and are working toward another update due to be released July 15th.

We are sorry this issue is still active, we hope Yodlee are close to solving the issue in the next update.

UPDATE: June 30, 2020

Yodlee are still on track to release an update today.

Please try to sync your feed today and tomorrow and let us know how things go!

UPDATE: June 16, 2020

Thank you for testing the changes and creating more logs for Yodlee to analyze after June 12.

Yodlee have indicated that their next set of updates will be released on June 30th.

We'll let you know if that date changes. Otherwise, please try to sync again, after that date.

Thank you for your continued help with this!

UPDATE: June 9, 2020

Yodlee are still on track to release the changes they are making on June 12th.

Please try to sync your Santander feed during the weekend to test these changes.

UPDATE: May 26, 2020

Yodlee have analysed the logs produced from the last round of sync attempts. Thanks so much for doing that for us!

They now have another update planned for June 12, 2020.

We'll let you know if things are on track as we get closer to that date.

Thanks for your continued patience.

UPDATE: May 19, 2020

Thanks for your continued help while Yodlee work on fixing this feed. After the update on May 15th Yodlee say that they have another update due to be released on May 22nd.

Please try to sync the feed after the 22nd and see what happens.

UPDATE: May 5, 2020

Yodlee have updated us with a new ETA for an update to the Santander feed.

They say that the next update is scheduled for May 15th.

We will let you know if anything changes between now and then, otherwise, please try sync your feed after the 15th to test the changes.

UPDATE: April 28, 2020

Thank you for trying to sync after the 24th.

Yodlee have made some changes they would like you to test tomorrow.

Please try to sync your feed tomorrow to test these new changes.

UPDATE: April 14, 2020

Yodlee continues to investigate this issue.

They have a number of changes to make and expect to release the next update on April 24th.

UPDATE: April 7, 2020

Yodlee have another update for you coming out tomorrow.

Please try to sync after tomorrow to see if this issue is fixed.

Thanks for your continued help.

UPDATE: March 31, 2020

Yodlee thank you for your sync attempts after their last update.

They are now working on a new update which they believe will be complete on April 3rd.

UPDATE: March 24, 2020

Yodlee have made some more changes since the update on March 20th. They expect to release those changes on March 25th.

Please let us know if you continue to see an error after that date, please let us know.

UPDATE: March 17, 2020

Yodlee have identified what they need to fix and they are now working on a solution. They estimate that their next update will be on March 20th.

Please try to sync your feed after this date and let us know if you still see any errors.

March 9, 2020

We have been seeing reports from users saying they are seeing a 412 error occurring on their Santander bank feed.

Yodlee are actively looking into the cause of the issue and we will let you know once we know more.

American Express PSD2

Bank Feed Errors

February 25, 2020

We have been informed that Salt Edge is seeing issues with American Express PSD2 feeds due to American Express revoking the token that allows Salt Edge access to American Express.

They have been working on a fix but it is now down to American Express to implement changes on their end.

We will let you know when those changes are complete but we are unable to provide any ETA's as to how long the process will take.

For now, Salt Edge suggest that you switch to using a non-PSD2 version of the American Express feed that you use. The non-PSD2 version of your American Express feed will be those feeds that do not have PSD2 in their name.

Recently resolved

First Horizon

412 Feed Sync Errors

UPDATE: June 30, 2020

After the update on June 26th, Yodlee have declared that this issue is now resolved. We have been receiving updates from users saying they are able to sync successfully now so we will also be treating this issue has resolved.

If you haven't tried to sync the feed since the June 26th update, please try to sync and let us know if you still see an error.

June 22, 2020

We have been informed by Yodlee that there is a widespread issue affecting this feed. They have an update that they anticipate will be ready to test on June 26th.

Please try to sync your feed after this date to see if you can successfully sync.

Amazon Store(Synchrony Bank)

Bank Feed Errors

UPDATE: June 30, 2020

We have been monitoring the situation and it appears that the issue has been resolved since the update on June 23rd. We have heard from users that they have been able to sync their feed so if you haven't tried to sync, please try now.

We will now treat this widespread issue as resolved so please get in touch if you are still seeing an error.

UPDATE: June 22, 2020

Yodlee have been working on the logs created after the June 19th update.

They have another update being released tomorrow. Please try to sync again and let us know how things go.

June 15, 2020

We have been seeing reports from users saying they are seeing a 424 or 403 error occurring on their Amazon Store(Synchrony Bank) bank feed.

Yodlee are actively looking into the cause of the issue and have a tentative ETA for a resolution of 19th of June.

Please try to sync this feed after the 19th, and let us know how you get on as we'll be happy to assist.

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