Current bank feed issues

On occasion, a bank feed can encounter an error that affects a large number of users with that bank feed - this is different to a bank feed error specific to just one user. Our bank feed provider, Yodlee, keeps us up to date with these known bank feed issues and we'll keep you posted on this page. You can also learn more about Yodlee, bank feeds and what to expect here: Expectations of our bank feed service

Note

If your bank feed is showing an error but doesn't fall under one of the following banks, check out our user guides: Troubleshooting bank feeds and Bank feeds with persistent issues. If you are still having any difficulties, please contact our support team for assistance!


There are known issues affecting the following bank feeds

Investigations in progress

Citibank (online.citibank.com) and Citi Credit Cards

409 error

UPDATE: December 13, 2018

Yodlee have been told that the error has now been fixed by the Citibank support team. We have been seeing a huge improvement in the number of successful syncs but please let us know if you are still having any trouble.

November 22, 2018

We have received a report from Yodlee saying that during the weekend of November 17th, Citibank (online.citibank.com) and Citi Credit Cards updated their online banking site.

This has stopped aggregators like Yodlee from accessing the site. The Citibank support team is working on a solution and Yodlee will let us know when this is fixed.

Westpac (New Zealand) 

Duplicate transactions

UPDATE: December 13, 2018
We have been combining the information our users have been giving us, regarding the differences between what Yodlee are finding and what is in the Westpac online banking.

We think this will contribute greatly to finding a solution so thanks for all of your help.

We will let you know once we next have a new update.

December 3, 2018

We are continuing to see duplicate transactions in Westpac (New Zealand) feeds.

Yodlee believe the duplicates are being generated by Westpac and have been requesting that users check if they are seeing multiple transactions within Westpac or differences in merchant or date details for the same transactions when viewing them on different pages or a downloaded bank file. Yodlee are actively working on the issue, please let us know if you are affected.

November 23, 2018

We are still seeing a number of duplicates for Westpac (New Zealand) accounts.

Yodlee made some changes earlier in the week but are still working on a solution. We hope have an update soon.

November 15, 2018

We have been getting reports from users that Westpac (New Zealand) is producing duplicate transactions.
We have opened an investigation with Yodlee and will let you know when we have any news.

ASB Bank (New Zealand) - loans 

Missing transactions since mid October

UPDATE: December 13, 2018

The majority of user are now finding the missing transactions in the ASB loan type accounts, however we are seeing a few users still missing transactions.

Please get in touch if you are still missing transactions on your ASB loan accounts.

UPDATE: November 23, 2018

We are still seeing some users with missing transactions. Most are finding the transactions earlier in October but some from November are being missed.

We continue to work with Yodlee to solve the issue for these affected people.

UPDATE: November 16, 2018

While we have been getting reports of many users being able to find their recent transactions, we have also been getting some reports of users still missing recent transactions.

We will continue to monitor the situation until these users have been able to find transactions again.

UPDATE: November 9, 2018

We have been getting reports back from Yodlee saying that the missing transaction issue has been resolved. Users we have asked to test this have verified that this is the case so we ask that you try sync your ASB loan feeds and let us know if you are still missing transactions.

November 2, 2018

We are seeing a large number of users with ASB loan accounts (specifically Orbit home loans) missing transactions since mid October. Yodlee are looking into this and we will let you know once we have any updates.

BNZ (New Zealand)

Visual errors for Netguard entry

UPDATE: December 13, 2018

We are mostly getting reports that the Netguard coordinates are displaying correctly now and we consider this to be resolved.

We are still seeing a 403 errors occurring for some users so we will continue to chase these up with Yodlee.

UPDATE: December 3, 2018

Most users are reporting successful syncs now. However, there are still some reports of 403 connection errors and issues with the Netguard coordinate image display.

Please let us know if you're still seeing these issues so we can help.

UPDATE: November 23, 2018

We are now seeing an improvement in the errors we are seeing.

Yodlee have reported that they have added a wait to allow BNZ to load the Netguard image properly and we are also getting reports from users confirmed that this changed has worked.

However we are still seeing users being affected by 403 errors so we will continue to investigate to solve this issue.

UPDATE: November 9, 2018

Thank you for for patience while this is being investigated. Yodlee continue to work on resolving the Netguard co-ordinate display issues. We are still seeing mixed results when users try to sync their BNZ feeds but we encourage BNZ users to regularly try sync their feeds. 

If you see any Netguard display issues when you sync, please take a screenshot and send it in to us as this will help the investigation.

We'll continue to monitor the issue and send out updates as we receive more information on this investigation.

UPDATE: November 2, 2018

Yodlee have started to report that the Netguard co-ordinate display issue is resolved. We have been seeing mixed results from users we have asked to test this with some users being successful and others still seeing the display issue.

We will continue to monitor the issue as more changes are made.

UPDATE: October 24, 2018

Yodlee are continuing to work on solving the Netguard co-ordinate display issue. They have identified variations in the site which they are trying to accomodate for. They have also observed that 403 and 414 errors are occurring as well as the original 522 now.

We will let you know once we have more information.

October 18, 2018

A significant number of BNZ (New Zealand) feeds are showing visual errors preventing Netguard MFA co-ordinates from displaying. Yodlee are investigating the issue as a priority and we hope to have a solution for this in place shortly.

We'll continue to monitor the issue and send out updates as we receive more information on this investigation.

DBS (Singapore)

Connection error (403) or "No accounts found" (414)

UPDATE: December 13, 2018
We are still seeing 403 errors on the Credit card type and missing transactions on the others, and we are also seeing a 403 errors on the Bank and Loan types again.

We are continuing to work with Yodlee to find a solution. Thanks again for your incredible patience.

UPDATE: December 3, 2018

Thanks for your continued patience and help while we continue to work with Yodlee to find a solution to this issue.

Feeds for Loan and Bank account types are now syncing with no connection errors, but are missing transactions when syncing in some accounts. We are continuing to see 403 connection errors and missing transactions for the Credit Card account type. This is continuing to be investigated by Yodlee.

UPDATE: November 23, 2018

Thanks for your continued patience and help while we continue to work with Yodlee to find a solution to this issue.

We are still seeing persistent 403 error for most users but please be assured that Yodlee are our teams are doing everything we can to find a solution.

UPDATE: November 12, 2018

Some users have started to see their DBS feeds sync successfully but are missing any recent transactions. We have informed Yodlee of this and will let you know once we have more news.

UPDATE: November 2, 2018

Yodlee are still making changes to the DBS (Singapore) bank feed to accomodate for the changes to the site. They request that DBS users continue to try sync their feeds every couple of days as this will help them test changes as they make them.

UPDATE: October 24, 2018

Thank you for your continued patience while we continue to work on this. Yodlee are continuing to make changes to the DBS (Singapore) bank feed to try to get this working again. They ask if users can try to sync their feeds every couple of days as this will help them test changes as they make them.

UPDATE: October 16, 2018

Some DBS (Singapore) feeds are now showing an incorrect "No accounts found" (414) error. At this stage, we believe the issue has been caused by a site change at the online banking website.

We are working with Yodlee to adjust the bank feed to the new site layout as quickly as possible.

UPDATE: October 10, 2018

A significant number of DBS (Singapore) feeds are continuing to fail with a Connection error (403). Yodlee are investigating the issue as a priority and we hope to have a solution for this in place shortly.

We'll continue to monitor the issue and send out updates as we receive more information on this investigation.

October 03, 2018

A number of users have reported that the DBS (Singapore) bank feed is failing to sync, showing a connection error (403).

We have informed Yodlee and are working with them to resolve this as quickly as possible.


Recently resolved

American Express Cards (Australia) 

Duplicate transactions

December 3, 2018

We have been receiving reports that this issue is resolved, and we are continuing to monitor the situation.

If you are experiencing any issues with missing transactions or connection errors, please attempt a bank feed sync, and let us know if any issues persist.

November 23, 2018

We have been getting reports from Yodlee and users that the duplicate transactions have now been removed.

We are also getting reports that the issue is still present for others. Please let us know if you are still seeing duplicate transactions.

November 15, 2018

We have been getting reports from users that American Express Cards (Australia) is producing duplicate transactions.
We have opened an investigation with Yodlee and will let you know when we have any news.

American Express Cards (New Zealand) 

Transactions temporarily being deleted and recreated

December 3, 2018

The cause of the duplicate transactions has been resolved, and no new duplicates are coming in. If you have historic duplicates or see new duplicate transactions, please get in touch and we can help!

November 23, 2018

We have been getting reports now that AMEX NZ is also showing 412 errors. Transactions also appear to be removed and recreated as before.

However we are also starting to see some users report that the 412 error and transaction issue has been resolved.

Please get in touch if you are still seeing any of these issues still.

November 9, 2018

We have been getting reports from users where recent transactions are being temporarily deleted and then recreated. We now have an investigation open with Yodlee to see why this is occurring.

We will keep you informed as we find out more.

Chase 

False credential errors

UPDATE: November 23, 2018

We have started getting reports from Yodlee that the issue has been resolved.

We are getting reports back fro users confirming this, so please try sync your Chase feeds and let us know if you are still seeing an error.

UPDATE: November 12, 2018

Yodlee have sent us an update. They have identified that there is an issue that need to be solved with the help of the Chase support team. They are now working with the Chase team and we will let you know once they have any new news.

UPDATE: November 9, 2018

Yodlee continue to work on finding a resolution for these errors. We don't have much information as to what the cause is but we will let you know once we hear any news.

November 2, 2018

We have observed a large number of credential errors on Chase bank feeds. We have now opened an investigation with Yodlee so they can find the cause of this.

We will continue to monitor the situation and will keep you posted once we know more.

RaboDirect (New Zealand)

Now fully supported

RaboDirect (New Zealand) is now a fully supported site and you will now be able to establish a successful connection.

Yodlee are still ironing out any edge cases for the feed so if you strike any errors or notice anything amiss, please get in touch and we'll get an investigation started.


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