Current bank feed issues

On occasion, a bank feed can encounter an error that affects a large number of users with that bank feed - this is different to a bank feed error specific to just one user. Our bank feed provider, Yodlee, keeps us up to date with these known bank feed issues and we'll keep you posted on this page. You can also learn more about Yodlee, bank feeds and what to expect here: Expectations of our bank feed service

Note

If your bank feed is showing an error but doesn't fall under one of the following banks, check out our user guides: Troubleshooting bank feeds and Bank feeds with persistent issues. If you are still having any difficulties, please contact our support team for assistance!


There are known issues affecting the following bank feeds

Investigations in progress

Betterment

Bank Feed Errors

February 17, 2020

We have been receiving reports from our customers that they are seeing a variety of errors occurring on their Betterment bank feeds. Those errors include the 403, 413, and 412 feed sync errors.

We have reported the issue to Yodlee who are now investigating.

We will be in touch once we know more. Thank you for your patience.

ASB Bank (New Zealand)

Bank Feed Errors

UPDATE: February 18, 2020

Yodlee are continuing to investigate, but we are seeing some evidence that the issues that were occurring for the Credit Cards and Bank account types may already be resolved due to multiple recent reports of successful syncs.

With that in mind, please try syncing your feeds, and let us know if you experience further issues.

If you are continuing to notice any broken feed accounts, please try these steps and reach out to us if there are concerns at all.

UPDATE: February 17, 2020

We are continuing to receive reports from our users that they are seeing a variety of errors occurring for their ASB Bank (New Zealand) bank feeds as a result of changes at the online banking site.

Yodlee are aware of these issues and are currently, urgently investigating.

Credit Cards account types - we've seen multiple instances of 403 and 412 feed sync errors occurring. Yodlee are continuing to look into what could be happening here, and we'll be in touch as soon as we receive further updates for you in that regard.

Bank account types - while not common, we have seen a few instances of 505 feed sync errors. If this error occurs for you, please sync the feed multiple times, and reach out if you continue to experience issues.

Broken feed accounts - please click on "Go" to the right of "Ready to link" at the top of the Account summary, and select the accounts from the bank feed that match the existing broken feed accounts. This should resolve the issue, however, please feel free to reach out for further assistance.

We'll be in touch as soon as possible with the latest from Yodlee.

Thank you for your patience. :)

February 13, 2020

We have been seeing many reports from our users that they are seeing various errors occurring for their ASB Bank (New Zealand) bank feeds.

We've heard from users that there are 412 feed sync errors occurring for Credit Card account types.

Yodlee have estimated that the issue may be fixed by the end of tomorrow, and to please get in touch if the 412 error persists after that.

We have also been seeing instances of "broken feed accounts" occurring for the Bank account type.

Here is how to resolve this issue: 

  1. Click on "Go" to the right of "Ready to link" at the top of the Account summary 
  2. Select the accounts from the bank feed that match the existing broken feed accounts

Here are some detailed instructions for resolving a broken feed account which may come in handy.

You are always welcome to get in touch if there is any confusion with this process, as we are happy to help you.

We have reported this issue to Yodlee who are now investigating.

Thank you for your patience! We will be in touch once we know more.

Kiwibank (New Zealand)

403 errors

UPDATE: February 18, 2020

Most of the users who have contacted us appear to have been successful in linking their new Visa accounts.

We will now be treating this as resolved. If you are still having issues please contact us and we will be happy to help.

UPDATE: February 11, 2020

Based on our user's feedback, it seems that once the new Visa card has been activated, 24 hours later the Kiwibank feeds should start to sync successfully again.

If you continue to see errors after that, please let us know.

When you are setting up your Visa card, make sure to first unlink your old Mastercard account to avoid duplicate transactions.

UPDATE: February 4, 2020

We are continuing to work with the user still seeing errors.

We have had a report that the cause might be the change might be related to Mastercard accounts being changed to using a Visa instead. If that is your situation, let us know as it might help solve the issue.

UPDATE: January 29, 2020

We have been getting reports from Yodlee that they now think the issue has been resolved.

We are also receiving new messages from users saying that they are still getting errors on their feed.

We'll continue to investigate and we will update things as we know more.

January 22, 2020

We have been receiving reports from our customers that they are seeing a 403 error on their Kiwibank (New Zealand) bank feeds, for the Bank account type.

We have reported the issue to Yodlee who are now investigating.

We will be in touch once we know more. Thank you for your patience.

Ally Bank

426 errors

UPDATE: February 18, 2020

Thank you for your patience. Yodlee have let us know they are on track for the next update to be released on February 28th.

We'll be in touch as soon as possible with the latest news from Yodlee.

UPDATE: February 11, 2020

As you would have seen, Ally bank continues to present an error after the update released on February 7th.

Yodlee have now informed us that Ally Bank is actively blocking Yodlee’s connection attempts but they are working with Ally to fix the issue.

They predict the next update is due to be released on February 28th.

UPDATE: February 4, 2020

After users continued to see errors, Yodlee continued to work on the issue. They now have let us know that they have an update planned for February 7th.

UPDATE: January 29, 2020

Yodlee have let us know that they plan to release an update for the Ally Bank feed on January 31st.

After that date, please try to sync the feed and let us know if anything changes.

UPDATE: January 22, 2020

Yodlee are continuing to investigate the widespread error that has been occurring for this feed.

Please continue to sync your feed in the next couple of days, to see if the changes made by Yodlee have helped.

January 20, 2020

We have been receiving reports from our customers that they are seeing a 426 error on their Ally Bank bank feeds.

We have reported the issue to Yodlee who are now investigating.

We will be in touch once we know more.

Bank of America

403 errors

UPDATE: February 4, 2020

We continue to work with the users that are still affected by errors individually, so please let us know if you are someone still seeing an error.

UPDATE: January 29, 2020

While the majority of Bank of America users are able to successfully sync, we still have a number of users who are still seeing errors.

We will continue to work with these users to solve the issue.

UPDATE: January 22, 2020

Thanks for your patience!

This issue appears to be resolved, according to Yodlee. Please let us know if any issues persist after your next sync attempt.

January 14, 2020

We have been seeing many reports from our users that they are seeing a 403 error on their Bank of America bank feeds.

We have reported the issue to Yodlee who are now investigating.

We will be in touch once we know more.

Recently resolved

Commerce Bank

409 or 403 errors

UPDATE: February 11, 2020

We have some great news! Yodlee have made some changes to fix the issue. We have asked a few of the users to test this and they have successfully synced their Commerce bank feeds.

Please try sync your Commerce feeds and let us know if you are also successful.

UPDATE: February 4, 2020

Yodlee continue to work on this issue and expect to have another update released on February 7th.

Let us know how things go after that date.

UPDATE: January 29, 2020

Yodlee are still on track to release their update on January 31st.

Please try to sync your Commerce bank feeds after that date and let us know if you still see an error.

UPDATE: January 22, 2020

Thank you for your patience. The latest update from Yodlee is that the ETA for a resolution to this issue is now the 31st of January 2020.

We'll be sure to keep you up to date with further news as soon as we receive it.

UPDATE: January 7, 2020

Yodlee have more changes for this feed that the plan to release on January 16th. We will let you know if this date changes.

Thanks for your continued patience.

UPDATE: December 24, 2019

Thanks for testing out the previous update. Yodlee have another update due to be released on December 31st so please try a few more sync attempts to see if they are successful.

UPDATE: December 18, 2019

Yodlee are still on track to release the updates on December 21st, 2019.

Please let us know how you get on after a few sync attempts over the weekend.

UPDATE: December 10, 2019

Thank you for all your patience while this continues to be investigated.

Yodlee have provided an ETA for an update they are working on. They predict this update will be released on December 21st.

We will let you know how things progress next week.

UPDATE: November 26, 2019

Thanks for your patience while Yodlee continue to work towards a resolution of this issue. We've still yet to receive an ETA for a fix, unfortunately. Rest assured, we'll keep you in the loop with any developments as we receive them.

UPDATE: November 12, 2019

Just a quick update to let you know that Yodlee are still working hard to solve this issue. They don't have an ETA a this stage but we will let you know as more information is passed to us.

UPDATE: October 29, 2019

Thanks for testing the Commerce bank feed over the weekend.

Yodlee are continuing to work on more changes and we will let you know as we know more.

UPDATE: October 22, 2019

Yodlee have set a tentative ETA for an update for the end of this week.

Please let us know if you are still seeing errors after this weekend.

UPDATE: October 15, 2019

While we still don't have any more information as to what has caused this issue, please be assured that Yodlee are still working hard on a solution to this error.

We will let you know next time we have any news.

UPDATE: October 7, 2019

Yodlee are still searching for a solution for this issue. We don't have any ETAs yet but we will let you know as soon as we have more concrete information for you.

October 1, 2019

We have been seeing reports from users saying they are seeing a 403 or 409 errors on their Commerce bank feed.

Yodlee are actively looking into the cause of the issue and we will let you know once we know more.

American Express Cards (New Zealand)

Missing transactions

UPDATE: February 11, 2020

We have been receiving updates from Yodlee letting us know they have fixed this issue.

We have had confirmations from other users that they are seeing transactions again. Please try to sync your AMEX feed and let us know if you are still missing transactions.

UPDATE: February 4, 2020

Users have been seeing that they are able to sync successfully, however they are now missing transactions.

Yodlee are continuing to look into this and we will let you know as we learn more.

UPDATE: January 29, 2020

We have received an update from Yodlee letting us know if the issue has been resolved.

We have also had several users confirm with us that they have successfully synced their AMEX (NZ) feeds.

If you have not tried to sync your AMEX feed, please try to sync now and let us know if you are still seeing any errors.

January 24, 2020

We have been seeing many reports from our users that they are seeing a 403 error on their American Express Cards (New Zealand) bank feeds.

We have reported the issue to Yodlee who are now investigating.

We will be in touch once we know more.

Charles Schwab

403 or 412 errors

UPDATE: February 4, 2020

Yodlee let us know that they have found a fix for this issue.

We have had numerous confirmations from users over the last few days so we encourage you to trigger a sync on your Charles Schwab feed to see if it is successful.

UPDATE: January 29, 2020

We continue to work with Yodlee to solve this issue. Many times it seems that they are able to clear the error only for the error to occur again a few hours later.

While the debugging process of syncing the feed at regular intervals can be rather repetitive we really appreciate your continued help and cooperation as we try to find the root cause.

UPDATE: January 24, 2020

Our apologies - while Yodlee have said that the issue appears to be resolved, we've heard from several users that unfortunately, the feed sync errors are continuing to occur for their Charles Schwab feeds.

We've let Yodlee know that the issue is continuing to occur. We will continue to treat this as a widespread issue until it is clear the issue is resolved.

Please continue to sync your feed daily, and we'll be in touch as soon as possible with the latest from Yodlee. Thank you for your patience. :)

UPDATE: January 22, 2020

Thanks for your patience!

This issue appears to be resolved, according to Yodlee. Please let us know if any issues persist after your next sync attempt.

January 20, 2020

We have been seeing reports from users saying they are seeing a 403 or 412 error occurring on their Charles Schwab bank feed.

Yodlee are actively looking into the cause of the issue and we will let you know once we know more.

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