Current bank feed issues

On occasion, a bank feed can encounter an error that affects a large number of users with that bank feed - this is different to a bank feed error specific to just one user. Our bank feed provider, Yodlee, keeps us up to date with these known bank feed issues and we'll keep you posted on this page. You can also learn more about Yodlee, bank feeds and what to expect here: Expectations of our bank feed service

Note

If your bank feed is showing an error but doesn't fall under one of the following banks, check out our user guides: Troubleshooting bank feeds and Bank feeds with persistent issues. If you are still having any difficulties, please contact our support team for assistance!


There are known issues affecting the following bank feeds

Investigations in progress

Bank of America

403 Connection Error

May 5, 2021

We have been informed by Yodlee that Bank of America will be unavailable until May 7th. This means that until that date, you will see an error on the feed when trying to trigger a sync.

If you continue to see an error after May 7th, please let us know.

Kiwibank (New Zealand)

403 Connection Error

UPDATE: May 3, 2021

Yodlee are continuing their work to resolve the connection error on the Credit Card account type of the Kiwibank (New Zealand) bank feed.

They now expect to achieve a resolution to this error tomorrow (May 4th). If any issues persist when syncing after May 4th, please check back here for updates. If the issue has then been reported as fixed but you continue to experience an error, please reach out.

Thanks again for your patience.

April 29, 2021

Our bank feed provider, Yodlee, are currently working to resolve a widespread '403' connection error on the Credit Cards account type of the Kiwibank (New Zealand) bank feed.

They have given a tentative resolution ETA of May 2nd. We will be in touch with any further updates. Thank you for your patience in the meantime.

AustralianSuper (Australia)

403 Connection Error

April 29, 2021

Our bank feed provider, Yodlee, has confirmed that the AustralianSuper (Australia) bank feed is presenting a '403' connection error for most users.

We will continue to monitor the situation and post further updates as we receive any news. Thank you for your patience.

SunSuper (Australia)

403 Connection Error

UPDATE: May 4, 2021

Thanks for your patience while we work on this issue.

Yodlee are working on some changes to the feed and they plan to release those changes on May 7th.

Please try to sync your feed after that date and let us know if you continue to see an error.

April 27, 2021

Our bank feed provider, Yodlee, are currently working to resolve a widespread '403' connection error on the SunSuper (Australia) bank feed.

They have given a tentative resolution ETA of April 30th. We will be in touch with any further updates. Thank you for your patience in the meantime.

TANGERINE (Canada)

403 Connection Error

UPDATE: May 4, 2021

Yodlee have let us know that they are releasing an update for this feed later today. Could you please try to sync your feed tomorrow and let us know if you are still seeing an error?

April 20, 2021

Our bank feed provider, Yodlee, have confirmed that the 'Bank' account type for the TANGERINE (Canada) bank feed is presenting a '403' connection error for most users.

We will continue to monitor the situation and post further updates as we receive any news.

Recently resolved

Wells Fargo

431 Connection Error

UPDATE: April 20, 2021

We have been getting reports from users saying that they are able to sync their Wells Fargo feeds successfully again.

We'll now be treating this as resolved so please get in contact if you are still having issues.

UPDATE: April 13, 2021

The Wells Fargo connection issue still appears to be resolved for most users. However, Yodlee are continuing to report possible issues, and they are currently offering a resolution ETA of April 15th.

Please let us know if you experience a connection error when syncing your Well Fargo bank feed after this date.

UPDATE: March 30, 2021

The expected time window for issues with the Wells Fargo feed has now passed, and we have also observed successful syncs since this time.

We now consider this issue to be resolved, but please reach out if you run into any problems with your Wells Fargo bank feed connection.

March 26, 2021

We have been informed by Yodlee that Wells Fargo has requested syncs be suspended until March 26th, 11 AM PT in anticipation of an increase in online banking traffic due to ongoing stimulus check activity.

This has resulted in the 431 error that a number of users have been reporting to us.

Yodlee have said that successful syncs should be possible after the times above but we will be in touch once we have any news.

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