A Family Group allows you to cover the cost of a monthly PocketSmith subscription for a family member's PocketSmith account - with a great discount - while using the billing details of your PocketSmith account.
Why would you use a Family Group?
Some reasons you may like to use a Family Group:
You have a family member who would benefit from using PocketSmith, and you want to pay for their subscription at a discounted rate.
You have a family member who already uses PocketSmith, and you want to cover their PocketSmith subscription to get a better discount.
You want multiple PocketSmith accounts to manage different things and simplified billing with a better discount. For example, you may want to have a PocketSmith account for your personal finances and a separate one for managing your:
- joint finances with a partner
- finances related to a property or other asset
- side-hustle or small business finances
- You are a financial advisor and want to pay for your client's PocketSmith subscription
Note
The Family group's members and managers do not share Pocketsmith data. A family group is solely for PocketSmith subscription billing.
If you want to share access to your PocketSmith account, see the Collaborator Access feature: Shared access on your PocketSmith account.
Warning
Australians 🇦🇺
If you want to use a family group with a member of your family who is under 18, they won’t be able to connect their accounts with feeds under the CDR (Consumer Data Right) legislation.
What is the Family group discount?
When you add a member to your family group, you will receive a 40% discount on a monthly subscription for this family member.
This even beats the annual plan pricing, which has a 33% discount (when compared to the standard monthly subscription).
Information for the Family Group manager
The family group manager administers the family group and can:
- Invite members to the Family Group
- Change members' subscription plans while they are in the Family Group
- Remove members from the Family Group
Invite a new member to your family group
Adding a family member to your family group is simple!
- Head to Family Group Discounts (👤 Profile menu > Family Group Discounts)
- If you're inviting your first family member, click INVITE YOUR FIRST FAMILY MEMBER
If you've already invited someone or have existing group members, click INVITE FAMILY MEMBER.
Fill in the email address of your family member and select the desired PocketSmith plan from the drop-down. Then, click SEND INVITE
- Once your new family group member accepts the invitation, you will be billed for their subscription each month. To make any changes to your family group member's subscriptions, see: Family Group: Managing members
Can I invite an existing PocketSmith user to my Family Group?
Yes! You can invite an existing PocketSmith user to your Family group 🙌.
You can invite them to join your group exactly as you would a brand-new user, as detailed here. Once they accept the invitation, they'll keep their existing PocketSmith account, but you'll take over management of their subscription.
If the invited user is currently on a paid plan:
- Their existing billing information will be removed, and you'll take over billing
- You won't be billed until their next renewal date
- If they are on a different plan, they'll be moved to the plan you selected in the invitation
Resend an Invite as a Family Group manager
- Head to Family Group Discounts (👤 Profile menu > Family Group Discounts)
- Click EDIT on the relevant family member's card
- Tick the Resend invitation email checkbox, then click SAVE
Delete an invite as a Family Group manager
- Head to Family Group Discounts (👤 Profile menu > Family Group Discounts)
- Click EDIT on the relevant family member's card
- Tick 'DELETE INVITE', then CONFIRM
The invite will now be deleted.
Viewing your Family Group members
Go to Family Group Discounts (👤 Profile menu > Family Group Discounts) to view the current members of your family group.
You can see the following details about a Family Group member when they are invited:
- Their status New = invited, Active = joined family group
- The nickname you gave them
- Their email address that you invited
- The subscription plan name they are on and the price
- Your nickname that they see
- When the subscription will be next charged
- The last time the family member accessed PocketSmith
- Edit button for making changes
Changing a Family Group member's plan, display name, or invite email
You can change the subscription plan, display names, or invite email for members of your Family Group at any time.
- Go to Family Group Discounts (👤 Profile menu > Family Group Discounts) to view the current members of your family group
- Click Edit on the member who's subscription plan you want to adjust
- Adjust any of the fields as needed
- Click SAVE
Removing a Family Group member
If you no longer want to pay for the subscription of a Family Group member, you can remove them by cancelling their subscription.
- Go to Family Group Discounts (👤 Profile menu > Family Group Discounts) to view the current members of your family group
- Click Edit on the member who's subscription plan you want to adjust
- Click CANCEL SUBSCRIPTION
- Click CONFIRM if you are sure you want to remove them from the Family Group
Family Group members who remove themselves
A member might remove themselves from the Family Group by deciding to pay for a PocketSmith subscription themselves or by deleting their PocketSmith account.
Downgrading to a Free plan
If you downgrade to the Free plan, your payment details will be removed from PocketSmith, and you will be unable to pay for subscriptions within your Family Group.
Invoices for Family group subscriptions
The invoices for the Family group subscriptions you are paying for will show in the same place as the invoices for your own PocketSmith subscription, but in a section below.
See Invoices for your subscription payments for details on viewing invoices.
Information for the Family Group member
You will be a member of a Family Group when you accept an invitation from the Family Group manager.
You can decide to join or leave a Family Group at any time.
Accept an invitation to join a family group - brand new account
If you've been invited to join a family group, you'll receive an invite with your Family group discount link.
- Click the link within Family group invite email:
- Click SIGN UP NOW to create a new account
- Once your account is created, your Family group's manager will manage and pay for your subscription. To view your subscription details, head to Profile > Subscription & billing:
- For details on setting up your new PocketSmith account, see: Getting started
Accept an invitation to join a family group - existing PocketSmith account
If you've been invited to join a family group, you'll receive an invite with your Family group discount link.
- Click the link within the email
- If you have an existing account, click 'I already have an account'
- Enter your login details. Once signed in, click JOIN FAMILY GROUP
You're now part of a family group, and the family group manager will pay for and manage your discounted monthly subscription.
If you are already on a paid plan, your billing information will be removed, and the group manager will pay for your subscription each month, from the next renewal date.
To view your subscription details, head to Profile > Subscription & upgrade
What happens if I already have a paid subscription?
If you already have a paid subscription, you'll keep your current PocketSmith account. When you accept an invitation to join a family group, the family group manager (the person who invited you to join) will manage and pay for your subscription each month from the next renewal date. They can also change your subscription at any time.
What if the family group manager invites me to a plan with lower limits than my current plan?
If you are an existing user and are invited to a plan with lower limits than your current plan, your subscription will be updated to the lesser plan if you accept the invitation.
If you'd like to remain on your current plan, you'll need to discuss this with the family group manager.
Leave a family group
If you wish to leave the family group and start managing and paying for your own subscription, this is easy to do.
- Sign in to your PocketSmith, then head to your Profile menu > Subscription & upgrade
- Click LEAVE FAMILY GROUP, then CONFIRM
- You'll now be able to manage your own subscription. To make changes, see: Your PocketSmith subscription plan.
