Changing or resetting your password

You can update your password at any time, or, if you've forgotten your password, you can reset it. Learn how in the user guide below!

In this user guide

Changing your password

If you'd like to change your password, this can be done via the Settings menu. You will need your original password in order to do this.

1
Head to Settings > Security & Connections
2
From the left menu, select  Change password 
3
Enter your old password in the text field provided. Then enter your new password, and confirm the password by entering it a second time
4
Click the  Change Password to confirm the change


What to do if you've forgotten your password

PocketSmith will never send you your original password, for security reasons. However, if you've forgotten your password, we can send you an email so you can set up a new one. 

Follow the steps below to set up a new password:

1
Go to the password reset page here:  Forgot your password?
2
Enter the email address used for your PocketSmith account and select  Email me!
3
We'll send you an email with a link to reset your password - if you can't see this email in your inbox, check your spam folder too
4
Open the email and click on the provided reset link: Rest your password

5
You will be taken to a new page where you'll be able to create a new password

Tip:

You'll need to make sure you click on the link in the email we send you within ten minutes of the email being sent. If you do not open the email and select the link within this timeframe, you will need to request another password reset email.


Troubleshooting password reset issues

Help! I haven't received my password reset email

If you haven't received your password reset email after a couple of minutes, please check your spam folder. Also, make sure [email protected] has been added to your address book.

If you're still unable to find the email please get in touch with us!

I've clicked the link in the password reset email, but it doesn't work

Make sure you clicked on the link in the password reset email within ten minutes of the email being sent. If you did not open the email and click the link within this timeframe, you will need to request another password reset email. 

If you submitted multiple password resets in quick succession as you may not be able to tell which password reset was sent first. Each password reset email sent will automatically invalidate the previous reset email. If you need to re-submit a password reset email for some reason, it's best to wait 5 minutes or so before trying again.

I've changed my password, but the new password doesn't seem to work

Check that your password manager is not auto-completing your password, as it may be using an outdated or incorrect password.

Still need help? Contact Us Contact Us