Billing & plans

User Guides

For information about our available plans, billing options and pricing

Check out our plans page to become a PocketSmith member:

Our plans and pricing

To find out what plan you have currently and to upgrade or manage your plan

Via the web app 💻

Sign into PocketSmith via the web app and head to  Profile menu > Subscription & upgrade > Upgrade your plan.

From a mobile device📱

Check out Managing your PocketSmith subscription on mobile devices for all the details!

Quick Answers

How do I change my plan?

You can change your PocketSmith plan at any time!

I want to downgrade my account before my subscription renews, will I lose access to the features I've paid for?

If you change your plan (including downgrading), the plan change will come into effect straight away. However, if you want to downgrade to the Free plan but would like to keep the paid features for the duration of your original subscription period, you can learn how to do this here:

Re-enable paid features until end of subscription

Why has my payment failed?

Some credit card providers block international transactions as a security precaution. If your payment fails and returns a ‘refer to card issuer’ error, it’s likely that - because we are based in New Zealand - your card provider has blocked the transaction.

You'll just need to give your credit card provider a call to explain the purchase and they will allow the payment to proceed.

PocketSmith is telling me I've already entered my credit card details and won't accept my payment - what should I do?

If you attempt to re-enter the same card details multiple times within a 24-hour period, a temporary block will be placed on your credit card by our system. This is a security measure we need to take in order to prevent fraudulent activity.

To resolve the issue, send us a message!

Can I purchase a gift subscription for someone else?

Yes! You're able to purchase a gift subscription here

Simply select the plan and subscription duration you'd like to gift, fill in the details, and choose the date you'd like the gift to be sent - easy!

Still need help? Contact Us Contact Us