Page tips overview
PocketSmith’s page tips appear on each page and contain bite-sized snippets about the page you’re currently viewing, as well as links to relevant Learn Centre guides.
Viewing page tips
Click the page tips icon to expand and view the page tip. Minimise the page tip by clicking the arrow.
If the page tip is expanded on the current page and you navigate to a new page, the page tip box will remain expanded and update with a tip for the new page.
Note
If the page tip is expanded on the current page and you navigate to a new page, the page tip box will remain expanded and update with a tip for the new page.
Turn off page tips
To turn off page tips entirely:
- Minimise the page tip by clicking the downward arrow
- Click the X on the page tip icon
- Then, click TURN OFF
Enable page tips
If you’ve previously turned page tips off but want to reenable them, head to the Help menu, then toggle Show page tips on:
‘While you wait’ tips overview
If you’re adding a new feed to PocketSmith or triggering a sync on the Manage feeds page, you may notice our handy ‘While you wait tips’ appear at the bottom of the page. These tips provide details on PocketSmith features and link out to other areas of PocketSmith related to the tip, or additional resources in our Learn Centre.
Click NEXT to see the next tip.
Turn off ‘While you wait’ tips
If you’d rather not see these, you can opt to turn them off.
- Hover over the X in the top right of the tip modal
- Choose CLOSE ONCE to dismiss this on just this occasion, or CLOSE FOREVER to permanently dismiss these tips
Troubleshooting: Help! I’ve turned off page tips, but they keep coming back
If you’ve turned off page tips but they keep appearing, it may be due to antivirus extensions or browser settings.
Antivirus browser extensions
If you are using any antivirus software with an active browser extension, this may be causing the page tips to remain switched on. Some "Safe Browsing" extensions can automatically clear cookies and settings. This type of extension clears any settings for websites, so even if you’ve turned these page tips off, there is no way for the browser to remember this setting for PocketSmith the next time you use it. To read more on this, this article explains the unintentional and unwanted side effects of antivirus browser extensions: Antivirus browser extensions
If you are using an antivirus software with an extension like this, we recommend:
- disabling the safe browsing extenstion
- then, turn off the page tips in PocketSmith again
If this doesn't fix the issue, some settings on your browser may be involved.
Check browser settings
To troubleshoot whether browser settings are involved, try the following
- Log in to PocketSmith using a different internet browser than the one you currently use. Does the issue still occur?
- If not, please try clearing your cache on your original browser. This will cause the page tips to show again by default.
- Turn off page tips again, and see if they remain turned off
Clearing your cache may result in the loss of certain stored browser information, such as web address predictions and shopping cart contents. You will also be logged out of sites you are currently logged into.
Still having trouble? 🛟
If you need further help, please get in touch.