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Emails: What to do if you are not receiving emails from PocketSmith

Troubleshoot not receiving emails from PocketSmith.

If you are not receiving password reset or other emails from PocketSmith, this may be due to the emails being blocked by your email provider or being sent to the spam folder.

To prevent the emails from being blocked or placed in the spam folder, you should add the email address [email protected] to your contacts list. The instructions for adding an email to the contact list for the main email providers are below.

Once you have added the address to your contacts list, try having the email sent again.

If you still need help, please get in touch with our support team 💐


 
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