Import failed due to an unknown error

When importing a bank file, you might get the following error message:

Import failed due to an unknown error

Import failed due to unknown error

Why this error occurs

This error can occur for multiple different issues with the file. Such as:

  • Incorrectly selected columns for the CSV format
  • Various issues with the format of the file

How to fix

This can be a hard error to fix, and it might just be that your bank provides a file that is formatted incorrectly.

Download and import again

Try downloading from your bank again and re-importing it into PocketSmith without opening it in another application before uploading.

Create and check the new CSV format

Create a new CSV format as shown in this guide: CSV file formats.

When creating this new CSV format, ensure that the correct columns are selected.

Are you still having trouble?

If you need further help, please get in touch.

If possible, please send us a copy of the file you are having trouble with, as this will help us investigate further.

Still need help? Contact Us Contact Us

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