Import failed due to an unknown error

When importing a bank file, you might get the following error message:

Import failed due to an unknown error

Why this error occurs

This error can occur for multiple different issues with the file. Such as:

• Incorrectly selected columns for the CSV format
• Various issues with the format of the file

How to fix

This can be a hard error to fix, and it might just be that your bank provides a file that is formatted incorrectly.

Download and import again

Try downloading from your bank again and re-importing it into PocketSmith without opening it in another application before uploading.

Create and check the new CSV format

Create a new CSV format as shown in this guide: CSV file formats.

When creating this new CSV format, ensure that the correct columns are selected.

Are you still having trouble?

Please get in touch, and if possible, include a copy of the file causing the trouble. This will help us investigate further.