Why we don't offer phone support
We have a dedicated support team who are available via email to help you with any comment, inquiry or problem with PocketSmith 🎉
In this user guide
Why we don't offer phone support
All our support is online-based via email. We don't offer phone support because we believe we would be unable to provide the same effective assistance over the phone.
Here are the main reasons we have decided to keep our support online-based:
- Efficiency - we can thoroughly investigate an issue, and we don't need to put you on hold
- Transparency and wider support - with online support, we can join forces with our wider team to get to the bottom of any tricky issues
- Support records and your support history are kept in one place - preventing useful information from getting lost!
- Tracking for improvements - we're able to easily track and gather helpful information that informs us how we can improve PocketSmith
We're here to help
We're a friendly bunch who love helping people, problem-solving, and making it as easy as possible for you to use PocketSmith!
We're all based in New Zealand. Our regular business hours are Monday to Friday, 9am until 5pm New Zealand Time (9pm to 5am UTC, 5pm to 1am EST).
In short, although we may not be available by phone, we are ready and looking forward to helping you over email - send us a message!