'Data file is malformed' error when importing a file

After uploading a bank file, you might get the following error:

Data file is malformed

Why this error occurs

This error occurs if the CSV file you are trying to import into PocketSmith is incorrectly formatted. This might be an issue with how your bank has created the file or if you have edited the file.

How to fix

Import a different file type

If your bank supports downloading OFX or QIF files, try importing these files instead of the CSV file. This guide has more details on the file types supported by PocketSmith: Accepted file types.

Try re-downloading and importing the CSV file

Go to your bank's website again and try re-downloading the CSV file and uploading it to PocketSmith again.

You shouldn't open the file in any application before importing it into PocketSmith.

Are you still having trouble?

If possible, please send us a copy of the file you are having trouble with, as this will help us investigate further.